---
title: "Remote IT Support for Businesses | LORENGRAFF"
description: "Remote IT support for businesses and professionals: servers, websites, email, workstations and networks. Human help via ticket, email and Telegram."
lang: en
url: https://lorengraff.net/en/services/remote-it-support/
---

# Remote IT support from real people, when you need it

We fix server, website, email and workstation issues remotely, securely and with full documentation.

[Contact support](https://lorengraff.net/en/contact/)

## What's included

- **Servers and hosting**: Outage diagnosis, performance, updates and Linux server configuration.
- **Websites and CMS**: Errors, updates, migrations and website recovery.
- **Email and DNS**: Mailbox setup, DNS records, SPF, DKIM and DMARC.
- **Workstations and users**: Remote help for staff with encrypted connections and user consent.
- **Multiple channels**: Tickets in the client area, email and Telegram.
- **Maintenance plans**: Monthly support hours for companies that need priority response.

## How we work

1. You open a ticket
2. Diagnosis
3. Secure remote fix
4. Report of work done
5. Prevention

## Frequently asked questions

### How do I request support?

Contact us through our contact page, email info@lorengraff.net or message us directly on Telegram (@lorengraff).

### What are your support hours?

Monday to Friday, 10:00 to 17:30. Clients on a maintenance plan get priority response.

### Is remote access safe?

Yes. We only connect with your authorization, over encrypted connections, and we log every action taken.